Generative AI x CRM: Automating Automation
The 21st Century may well be remembered as the era of the AI celebrity. From Deep Blue toppling one of the all-time greats in chess (technically a ’90s accomplishment) to Watson making television history on Jeopardy; from Self-Driving Cars taking to the streets, to “smartphone assistants” in pockets all over the world; and of course, most recently, from the introduction of Salesforce Einstein AI, to the front-page domination of ChatGPT..